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Write This. Or Not. (or, The Lighter Side Of People Telling You How to Write)

April 24, 2013, by Tom Chandler 5 comments

I’m on the home stretch of my annual report project, though falling a little behind on a client’s online work.

In other words, it’s business as usual here at the Underground, which means I need to deflect attention away from my lack of posting with bright, shiny objects like this funny bit of video (warning — will induce PTSD in most veteran writers):

I found this gem via screenwriter John August’s always interesting screenwriting podcast. This week they take on the subject of writing in odd environments. Enjoy!

Keep writing (or not), Tom Chandler.

Moleskine Launches New Notebooks With Zippy Video

November 8, 2012, by Tom Chandler No comments yet

Moleskine recently launched color versions of the iconic black planners using a snappy animation video, and because notebooks and stop-action videos interest the hell out of me, I dug up a “The making of…” video offering a few clues how it was done (see below).

The Launch Video

The “How We Did It” Video

The Making Of The Moleskine Coloured Planners Video from Rogier Wieland on Vimeo.

Coke Zero/James Bond Contest Video Creates Lots Of Laughs, But Also Asks A Question

October 19, 2012, by Tom Chandler 2 comments

You can’t help but love the fun that’s at the core of this Coke Zero/Skyfall contest video (Skyfall is the latest Bond movie). I don’t buy into the reality aspect of the video (every “contestant” fit, looked and acted like the actors populating the other Coke Zero/Skyfall videos), but fun is fun:

It’s a great concept, and it nicely illustrates the gap between ideas and execution. Assuming you brainstormed this concept, could you script the fun elements (including the dogs, oranges, glass repairmen, old girlfirend and other bits) that made the viewer smile?

Keep writing, Tom Chandler

Michael Wolff Says Copywriting Isn’t Dying. — It’s Already Dead. Is He Right?

October 2, 2012, by Tom Chandler 9 comments

To Save Advertising (Online & Off), Do We Simply Need To Bring Back The Copywriter?

It’s likely Michael Wolff is linkbaiting us to promote USA Today’s 2012 print advertising contest (in fact, it’s likely), but let’s play along.

Is copywriting dying? Does today’s advertising stink because today’s creatives can’t write? Let’s see what Wolff has to say:

Maybe this is the reason: There are no writers in advertising anymore. Johnny who can’t write has gone into advertising.

In fact, “copywriter” is a job that now hardly exists. The historical partnership between graphic designer and copywriter has, more and more, become a partnership between project manager and programmer, or videographer and editor, or media buyer and researcher.

If you are the person who actually has to write an ad — rather than conceptualize, or produce, or program, or pitch, or research — your career in advertising is not going very well.

Tick off the reasons: Advertising is all visual now; the real money is in making boffo videos; consumers don’t read; in the post-consolidation agency business, the bureaucrats have taken over from the creatives; in a big data world, you need to target, not convince.

Almost everybody in the advertising business will tell you that there are more efficient ways to influence the consumer than writing copy.

But here’s something else that almost everybody agrees on: It has gotten harder and harder to build brand, move merchandise, convey a message, leave a lasting impression.

Almost all the intellectual capital of the advertising business is still vested in campaigns, most of them print campaigns, from the early ’60s through the mid-’80s: The Silver Cloud (Rolls-Royce); Think Small (Volkswagen); We Try Harder (Avis); You Don’t Have To be Jewish (Levi’s Rye Bread); The Ultimate Driving Machine (BMW); The Absolute Bottle (Absolute); Just Do it (Nike); Macintosh introduction (Apple).

These are all word ads. They tell a story; they make a case; they offer a big idea; they change the way we think. And often it takes quite a lot of words — text-heavy copy. The more you get someone to read (the job of the copywriter), the more the reader is engaged with what you are saying — and selling.

Interesting. But I don’t buy it.

Yes, I believe advertising has entered a visual phase. It’s done so in the past, though without the added push of global viewership, which has driven a visual communication aesthetic in place of copy-heavy messages — especially in big, global campaigns.

But the death of copywriting?

Please.

Sure, copywriting has become a somewhat devalued skill.

If you don’t believe me, visit all the bid-for-work sites (stay too long, and your heart eventually breaks).

Or visit the current crop of copy-light websites and try to puzzle out what the product actually does.

Or worse, read a week’s worth of press release/pitches from my inbox.

Still, I can only laugh when I read sentences like the two below:

If you are the person who actually has to write an ad — rather than conceptualize, or produce, or program, or pitch, or research — your career in advertising is not going very well.

Tick off the reasons: Advertising is all visual now; the real money is in making boffo videos; consumers don’t read; in the post-consolidation agency business, the bureaucrats have taken over from the creatives; in a big data world, you need to target, not convince.

First, copywriters probably are the people conceptualizing, producing, researching and pitching campaigns. Or at least they should be. (There’s a reason Creative Directors are often grown-up copywriters.)

All those “boffo videos” Wolf mentioned? Somebody has to conceptualize and write them (for a lesson in humility, try to produce a video of any complexity without a working script as a starting point).

Yes, it’s likely copywriters will find themselves writing less print and more indirect copy projects, like audio/video/animation and interactive scripts, which become the foundation for something else.

That’s not bad. Consider yourself a screenwriter instead of simply a copywriter, and the whole gig feels pretty good.

Still, if you want to play at a level above glorified transcriptionist, you might want to learn to produce a passable podcast, write a video or conceptualize an interactive game/contest.

We saw this in miniature during the desktop publishing revolution.

For a while, traditional designers were pushed aside in favor of technologists, who were often less-accomplished than the designers they replaced. They could make the machines emit the right stuff.

Eventually, the tools evolved and real designers retook the high ground (those that couldn’t adapt simply fell away).

Today, marketing is undergoing a similar technological shift, though on a more disruptive scale.

Technologists — who often lack copy/design/marketing training — can make cool things happen online, but as you might have noticed, those cool things often violate the basic tenets of direct response marketing and copywriting (and good taste).

Besides, the best copywriters have never really worked at the level of words. It’s always been about concepts and big ideas (and story and provocation and surprise and benefits and vanity and even falling in love).

Maybe the words we write tomorrow will be spoken or interpreted in realtime instead of simply reproduced, but you know, somebody still has to write this stuff.

And while I don’t wholly agree with Wolff’s theme, I will applaud his final thought:

It may be that all we have to do to reinvent traditional media, save Facebook, even make digital media a decent business, as well as move more merchandise, is bring back the copywriter.

Hey Mr. Wolff, a lot of us never left.

Keep writing, Tom Chandler.

Apple Gets Taste Of Its Own “I’m a Mac” Medicine In Samsung S3 Commercial

September 19, 2012, by Tom Chandler 2 comments

For years, Apple’s “I’m a Mac/I’m a PC” TV ads mocked MS Windows computers in not-so-gentle fashion. Now Apple suffers a healthy dose of its own medicine in a Samsung smartphone spot that left me laughing:

Predictably, the Apple Fanboy vs Android Hugger battles are already raging online — proof that as a people, we’ve probably lost our sense of humor.

Note To Marketers: Hire A Good Direct Response Copywriter. Or Risk Doing This…

June 22, 2012, by Tom Chandler 5 comments
Solvemedia brand puzzle

Today we find out what happens when you don’t hire a copywriter (small children and sensitive marketers may want to look away).

I just received this postcard in an envelope, delivered via US mail. It says:

Solvemedia brand puzzle

Not exactly the direct mail piece of the century.

 

I typed in what? Honestly, I have no idea what they’re talking about. Or referencing. Or selling. Or want me to do.

I’ll bet you don’t either.

Sure, they ask me to get in touch. But then provide only a generic URL.

In other words, this is one confusing piece of marketing.

Out there somewhere is a marketing manager who needs a hug.

And a copywriter.

“This Stuff is Easy”

One of the traps of the digital age is the “anybody can do this stuff” thinking that pervades online media.

As we just learned, it’s not exactly true.

Have you ever read a journalistic report written by someone who is clearly not a journalist? Those pesky 5W’s (who, what, where, when and why) often get short shrift. Leaving the reader very confused.

The same is true in marketing. You really do need to know the basics to write response work.

This person didn’t. In this case, I’d suggest the writer couldn’t get out of their own head and into the head of their readers. The vast majority of which will end up like me (hopelessly confused).

Forecast: 80% Chance Of Scattered Confusion

This is not an isolated incident. The last couple years have found me arriving at the websites of online web service companies who have embraced minimalism to the point I can’t puzzle out exactly what they offer.

I’ve also been the recipient of numerous email pitches containing everything but a benefit, a clear description of the product, any demonstration of relevance, or a single compelling reason to respond.

As a copywriter, I can only marvel at the apparent death of the single descriptive sentence that sums up a company’s offering — and the descriptive paragraph that combines that sentence with a benefit or differentiator.

Has the online world secretly entered a new post-copywriting phase? Did I not get the memo?

Or are all the copywriters pounding out SEO articles while designers and programmers (or in this case, the interns) handle the copywriting?

Dumpster Diving For Clarity

I threw the postcard away, but when I started this post, dug it out of the garbage.

Turns out it refers to anti-spam captchas that ask you to type marketing information (like an organization’s tagline) instead of random letters.

Ahh.

I recently left a couple comments at AdAge, so it’s possible I did type in solvemedia’s “brand message.” It’s not a bad idea.

Still, direct mail doesn’t come cheap, so it’s a shame their postcard was more Sudoku puzzle than response-based sales piece.

Keep writing (intelligibly), Tom Chandler.

Are Big Ideas Really As Good As Sex? (We Suggest They Might Be)

June 14, 2012, by Tom Chandler 2 comments
Brain

Allow me to gloat, preen, and strut about obnoxiously (well, just this once).

See, I’ve been looking for an idea.

I built and managed a client’s online presence, and things are humming along nicely (no mean feat). Which means it’s time to find A Big Idea.

Brain

Warning: Idea Zone

Something that will fire the imagination, grow the network, please the client, engage the media and not bankrupt the organization.

It should also be fun.

In short, I’m looking for the kind of idea I believe I just had.

If you create things for a living, you know that happy, almost chemical sensation; a concept pops into your confused, angst-ridden writer’s brain (usually in the shower), and it feels pretty good.

In fact, it seems wholly brilliant.

About 75% of the time you’re wrong about that (though I’m wrong a less than I used to be), and the right course is to sleep on it and see how you feel in the morning.

You might realize the idea works on a shallow level, but the program fails on all the other levels.

In other words, nice try, but keep showering.

In this case, the deeper I look, the better it looks.

It integrates with the pieces already in place. It delivers a half-dozen key benefits to the organization. Uses technology we just used to wow the client elsewhere. Meets our admittedly loosely defined “we’re looking for a big idea” goals.

And yes, it’s fun.

In other words, it doesn’t just work; it works on a lot of levels. And did I already mention it’s fun?

I wrote a two-page overview, teased them with an email, and set up a time to pitch it. I’ll let you know what happens.

In the meantime, have A Big Idea today. It’s like sex, only without the guilt, wet spot and crippling body-image issues.

Keep writing, Tom Chandler.

Ray Bradbury: “I don’t think life is worth living unless you’re doing something you love completely”

June 6, 2012, by Tom Chandler 6 comments

This morning — at the age of 91 — science fiction/fantasy writer Ray Bradbury passed away.

I never met him, but in high school I watched a video of Bradbury where he described the slow start of his career, the need for persistence, and the importance of dreaming and fantasy.

His thoughts — which allowed me to escape the boundaries erected by your average suburban high school experience — didn’t compel me to immediately run out and become a writer, but those lessons stuck with me (I can still visualize the interview today).

I’ll let others judge his place in the writing universe, but if you listen to the last video embedded below and you’ll realize he lead a wholly interesting life, and how he translated his curiosity and passion into his work.

Rest in peace, Ray Bradbury.

Ray Bradbury On The Dangers of Writing Novels

A 2001 Bradbury speaking engagement where he speaks to the danger of writing novels at the beginning of your career:

“Write one short story a week… and at the end of the year you’ll have 52 short stories and I defy you to write 52 bad ones.”

Ray Bradbury on Persistence

Ray Bradbury Doesn’t Believe in College (For Writers)

Ray Bradbury in a mid-1970s interview, where he says college might be the enemy of creativity and remembers graduating from high school wearing a suit with a bullet hole in it (an uncle had been shot and killed in the suit).

“The ability to fantasize is the ability to survive. The ability to fantasize is the ability to grow.”

Have Heroes: Copywriter Tom McElligott

May 16, 2012, by Tom Chandler 6 comments
McElligott's tank

If you’re a lucky copywriter, you stumble on a hero when you most need one — at the start of your career. This is someone whose creative work aligns so perfectly with your own taste that their work seems almost hypnotic. Sometimes it’s hard to look away.

For a time, you try to emulate them, though the gap is mammoth. Eventually you find our own voice. But you never forget your first.

When I was learning the craft, my copywriting hero was Tom McElligott, a copywriter and creative director who won awards by the truckload, especially after he hit his stride at the Fallon-McElligot agency. The agency so dominated the awards competitions that his retirement became fodder for the next year’s call for entries.

Tom McElligot Award Ad

McElligot's agency dominated the awards shows

 

Under his direction, Fallon McElligott created the famous “Perception/Reality” ad campaign for Rolling Stone, and McElligott was credited with brilliance like the “The Daily Diary Of The American Dream” tagline for the Wall Street Journal. They challenged the creative conventions of the time, and successfully.

In fact, I’m temped to say McElligott was largely responsible for the rise of the famous “Minnesota School” style of hard-hitting print advertising, but that’s a fanboy’s perspective.

But I’ll say it anyway.

Unlike today’s consumer advertising, where visuals dominate and copy is considered an impediment to an ad’s global effectiveness, McElligott’s print ads featured witty, aggressive, sometimes-provocative headlines pinging off equally witty visuals.

Fallon McElligot ads

A playful fear appeal? Hard to do, but brilliantly executed.

 

The whole of his campaigns always exceeded the sum of their parts. And the reader was invited along for the ride.

Fallon McElligott also became famous for their aggressive new business campaigns; in one memorable pitch, Fallon McElligot parked a Sherman tank in front the Scott’s (lawn care) headquarters. The banner said they’d do whatever necessary to “protect Scott’s turf.”

McElligott's tank

The creative new business pitch; risky, but worth it (they won the account)

 

Given the simultaneous appearance of McElligott and legendary creative shops like Chiat/Day, Wieden & Kennedy, GB&S and others, it’s hard not to suggest the 1980s were the Golden Age of Print Advertising.

(This was before the Internet tried to strangle the big idea and copywriters reduced themselves to sweatshop status by labeling what they did as “content.”)

Tom McElligott ad

Another McElligott ad

McElligott was inducted into the Advertising Hall of Fame in 1991, and if you’re interested in what he had to say at the pinnacle of his career, I found this interview conducted in 1986.

Right now, marketing is as much in the hands of programmers as creatives, though eventually the pendulum will swing back towards the kind of creative insurgency which sprouted in the 80s, when McElligott, Lee Clow and others headed out into largely unexplored space.

When that happens, copywriters could do a lot worse than use McElligott’s print work — which displayed an uncanny mix of personable humor and head-butting impact — as a starting point.

Keep creating, Tom Chandler.

Rolling Stone "Perception vs Reality" ads

The famous (and hugely insightful) Rolling Stone "Perception vs. Reality" ads

 

The Copywriter’s Cheap Creative Trick of the Day

April 27, 2012, by Tom Chandler No comments yet

One of my worst clients operates on impossibly short deadlines, dumps inane projects in my lap, and often refuses to pay me.

Why keep working for her?

Well, she’s my wife.

This time her economic development nonprofit was celebrating its 15th anniversary (she’s the sole remaining founder), and because serial copywriter abuse is shockingly not covered in California’s marriage law, she insisted I was legally obligated to write a fun, winsome poster/PR/press release concept for her.

In an hour.

Time pressures can provoke a brilliant response. But sometimes god doesn’t tap you on the shoulder with inspiration. And there you sit.

Every veteran creative maintains a bag of tricks, and with my deadline already looming, I went right for a time-proven creative cheat.

To highlight the amount of time that has passed, I simply pointed out the differences in everyday life that have occurred between then and now.

In this case, her nonprofit was formed when gas was a $1.17 a gallon, nobody had heard of Google, and most tech analysts were predicting Apple Computer would go bankrupt and disappear. (Awkward acknowledgment: when I was born, gas was 27 cents, a stamp was four cents, and the average new home cost $12,500.)

Suddenly, I had an engaging, slightly humorous basis for acknowledging everything her organization has accomplished over the last 15 years. Which — because my wife is one of the people who actually makes the world a better place every day she goes to work — is a lot.

I don’t recommend you trot this out every time you write copy for something more than a year old, but used in moderation, it provides depth and contrast, and gives you a launching point to frame growth, achievement or even product improvement.

Every veteran maintains a bag of tricks. Rely on them overmuch and you’ll stagnate and eventually go insane. But in a pinch…

Keep writing, Tom Chandler

Ad Agency Reality TV Show “The Pitch” Reminds Me Why I Got The Hell Out Of Advertising

April 19, 2012, by Tom Chandler 5 comments

Because I was wasting my workday on the Breaking Copy blog, I discovered a reality TV series called The Pitch, which matches ad agencies in head-to-head competitions for campaign work — in this case a Subway gig.

I haven’t played the agency game for a long time (though I’m still pitching clients), and frankly, I enjoyed the show mostly because I hated the game when I was in it.

Apparently, I take comfort in the suffering of others.

Subway wanted to sell breakfast to 18-24 year-olds (the most over-pursued, under-funded demographic on the planet), and they foisted this dust bunny of a problem on two ad agencies: McKinney and WDCW.

Right off the bat, we saw the agency principals default to their younger creative teams, the idea being anyone over 35 couldn’t possibly sell stuff to 18-24 year olds. It’s an attitude that infects the industry now more than ever (apparently old people can’t operate Twitter).

After recently cleaning up the damage wrought by a pair of under-30 social media gurus, you can imagine my feelings on the subject. (At one point, an agency head says “The world is not kind to advertising agencies.” He should have said “Advertising agencies are not kind to over-40 creatives.”)

Amusingly, the winning team played right to stereotype; they used their creative powers to search the Internet, essentially outsourcing the creative burden to a puffy YouTube rapper with a viral pancake breakfast video (really).

That other concept produced by the winning agency? Dreck.

So much for the myth of youthful creative enterprise.

A Couple Observations

  • It’s disconcerting to be reminded just how bad creatives are at presentations (even to their own staff).

  • We see the angst of the agency principals but remain one step removed from the real crucible — the creative offices. Sadly, we saw little in the way of sweating, pained creatives.

  • McKinney’s Chief Creative Director comes off badly; an arrogant jerk to his employees and a horrendously bad pitcher at the client’s. I actually winced.

  • WDCW’s leader (Tracy Wong) makes a wonderful statement about John Wooden-style leadership; you don’t talk in terms of win or lose, you just do everything you can, take the shot, and forget what happens next.

“I’d Like To Thank The Academy”

My take? The wrong agency won. I thought WDCW’s Breakfast zAMbie concept had more legs than McKinney’s rapper “freestyle” concept. The ability to move campaigns across traditional media and multiple digital channels is critical, and some of those digital channels are narrow.

ZAMbie was funny, the word could easily enter the lexicon, the campaign tapped into the zombie zeitgeist, and you could take it anywhere.

I think the client copped to all this when he said the decision could have gone the other way had not McKinney demonstrated some unseen (by us) “strategic” insight.

Things, it seems, are never what they appear to be.

I’ve been involved in pitches where I’d bet my retirement fund we killed it, yet if I had, I could look forward to living on the street twenty years from now.

Keep creating, Tom Chandler.

Why Brainstorming Rarely Works (Plus Five Tips For Better Work Sessions)

March 27, 2012, by Tom Chandler No comments yet
Imagine by Jonah Lehrer

I haven’t read Jonah Lehrer’s new book on the science of creativity (Imagine: How Creativity Works) but I suspect I soon will.

Imagine by Jonah Lehrer

Imagine by Jonah Lehrer (click to buy)

In this interview with Barnes & Noble Lehrer covers territory guaranteed to cause traumatic flashbacks in at least half the copywriters I know:

BNR: The discussion of brainstorming is particularly counterintuitive; you point to research that indicates how “criticism and debate” — despite the former term’s association with repressive negativity — is a more fruitful model for groups working together. If brainstorming is so unsuccessful a strategy for generating innovation, why has it held on for so long?

JL: I think the allure of brainstorming is inseparable from the fact that it feels good. A group of people are put together in a room and told to free-associate, with no criticism allowed. (The imagination is meek and shy: If it’s worried about being criticized it will clam up.) Before long, the whiteboard is filled with ideas. Everybody has contributed; nobody has been criticized. Alas, the evidence suggests that the overwhelming majority of these free-associations are superficial and that most brainstorming sessions actually inhibit the productivity of the group. We become less than the sum of our parts.

As you note, researchers have shown that group collaborations benefit from debate and dissent; it is the human friction that makes the sparks. Alas, the presence of criticism means that a few people are going to get their feelings hurt. So I think one reason we’ve clung to brainstorming for decades is that it increases employee morale, even if that comes at the cost of creativity. That’s an unfortunate truth, of course, but that doesn’t make it less true. There’s a reason why Steve Jobs always insisted that new ideas required “brutal honesty.”

I have participated in a lot of “no criticism” brainstorming sessions, and the best that’s ever emerged was one or two possibilities for further exploration.

In fact, I can’t imagine a worse way to create the next organizational ad campaign, logo, tagline, or mission statement.

Yet every day, some poor creative sap gets marched into a room full of eager amateurs who produce cliches, puns and off-target ideas by the bushel. Frankly, it would be more productive to eliminate the brainstormed ideas from the universe of possibilities and work with what’s left.

The best ad campaign I ever crafted came after I turned most of a 200-page artist’s sketchbook into trash can filler, then presented my ideas to three other colleagues (writer, art direct, art director), who trashed all but three of them.

Creative meetings among peers can be painful — and they can turn toxic if the relationships within the room are the least bit poisonous — but unlike the morale-building “we’re all OK” sessions, they regularly produce viable ideas.

(This is a good reason to maintain a small group of marketing “friends” who can offer you intelligent feedback — the same way writer’s groups offer reality checks to novelists.)

Over the years, I’ve developed a few rules for work sessions:

  • Criticism has to focus on the concept itself, not the presentation (don’t discard a great idea because someone mocked up the comp with the wrong stock photo or typeface)
  • Don’t throw out a promising concept because of one flaw; you’re not there to shoot down ideas, you’re there to make good stuff
  • If a tit-for-tat dynamic develops between two (or more) people, it’s time to take a break and short-circuit it
  • Keep sessions around an hour; longer and you get punchy (this from uber-comedian and writer John Cleese)
  • Be merciless, but have fun

Lehrer also focuses on a few of the “romantic” misconceptions about creativity, namely that it’s the province of only a few, and for the anointed, creativity is largely effortless — not the product of hard work.

Somewhere, somebody fits that mold, but in my experience, the best ad concepts and copy were the result of a search for a (preferably dramatic) truth, and if it’s one thing I’ve learned over the years, truth of any kind rarely comes cheap.

Simply put, it’s lying that’s easy.

Naturally, feel free to disagree in the comments; I can’t help but welcome creative debate and dissent.

Keep writing (and creating), Tom Chandler.

12

the underground

For 27 years I've worked as a copywriter. Despite that, I retain a youthful appearance and remain mostly sane.

I'm a copywriter, but the Underground isn't focused solely on copywriting; it's a reflection of one writer's interest in other writers (and writer's tools, text editors, creativity - and everything else that bubbles up).

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How to Negotiate Copywriting Fees Without Turning Into an Asshole: A Nine Step Short Course

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Leveraging the Value-Added Copywriter: An Underground Manifesto

The Real Secret To A Long, Healthy, Successful Copywriting Career

Writing Video Scripts For No Good Reason (And Some Very Cool Free Software To Help You Do It)

How To Write a Billboard (or, Copywriting at 70 MPH)

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