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Marketing Commentary

A Witty Short Film For Those Who Kinda Wish They (Occasionally) Wrote Witty, Short Films

April 29, 2013, by Tom Chandler No comments yet

One of this year’s goals was to play around with more audio and video projects — the kind of loose commitment you make when something seems fun and probably useful from a career perspective (stop learning, start dying).

So it’s the end of April and all I’ve done is write a handful of satirical commercial scripts which were never meant to see the light of day (OK, maybe just this inside joke).

Then I see something like this — a hilarious modern-day take on what I’ll call the Wile E. Coyote fable.

Witty and crafty, it’s so engaging I found myself wishing I’d written it before I was even halfway through (an autonomous robot pigeon?!).

A  pizza delivery franchise should have produced a “branded” version of this short in lieu of another round of coupons.

Somebody would have won a bunch of awards.

Like the hugely successful Clive Owen “The Hire” shorts for BMW or the just released 13-minute long Jaguar F-Type introduction starring Damien Lewis (see below), it’s clear entertainment is not a bad way to sell.

Keep writing (maybe even a little of the stuff you want to write), Tom Chandler.

A Turkey Day Laugh: Social Media Consulting, Onion Style…

November 21, 2012, by Tom Chandler No comments yet

The Onion goes all Ted on social media:

Moleskine Launches New Notebooks With Zippy Video

November 8, 2012, by Tom Chandler No comments yet

Moleskine recently launched color versions of the iconic black planners using a snappy animation video, and because notebooks and stop-action videos interest the hell out of me, I dug up a “The making of…” video offering a few clues how it was done (see below).

The Launch Video

The “How We Did It” Video

The Making Of The Moleskine Coloured Planners Video from Rogier Wieland on Vimeo.

Coke Zero/James Bond Contest Video Creates Lots Of Laughs, But Also Asks A Question

October 19, 2012, by Tom Chandler 2 comments

You can’t help but love the fun that’s at the core of this Coke Zero/Skyfall contest video (Skyfall is the latest Bond movie). I don’t buy into the reality aspect of the video (every “contestant” fit, looked and acted like the actors populating the other Coke Zero/Skyfall videos), but fun is fun:

It’s a great concept, and it nicely illustrates the gap between ideas and execution. Assuming you brainstormed this concept, could you script the fun elements (including the dogs, oranges, glass repairmen, old girlfirend and other bits) that made the viewer smile?

Keep writing, Tom Chandler

Michael Wolff Says Copywriting Isn’t Dying. — It’s Already Dead. Is He Right?

October 2, 2012, by Tom Chandler 9 comments

To Save Advertising (Online & Off), Do We Simply Need To Bring Back The Copywriter?

It’s likely Michael Wolff is linkbaiting us to promote USA Today’s 2012 print advertising contest (in fact, it’s likely), but let’s play along.

Is copywriting dying? Does today’s advertising stink because today’s creatives can’t write? Let’s see what Wolff has to say:

Maybe this is the reason: There are no writers in advertising anymore. Johnny who can’t write has gone into advertising.

In fact, “copywriter” is a job that now hardly exists. The historical partnership between graphic designer and copywriter has, more and more, become a partnership between project manager and programmer, or videographer and editor, or media buyer and researcher.

If you are the person who actually has to write an ad — rather than conceptualize, or produce, or program, or pitch, or research — your career in advertising is not going very well.

Tick off the reasons: Advertising is all visual now; the real money is in making boffo videos; consumers don’t read; in the post-consolidation agency business, the bureaucrats have taken over from the creatives; in a big data world, you need to target, not convince.

Almost everybody in the advertising business will tell you that there are more efficient ways to influence the consumer than writing copy.

But here’s something else that almost everybody agrees on: It has gotten harder and harder to build brand, move merchandise, convey a message, leave a lasting impression.

Almost all the intellectual capital of the advertising business is still vested in campaigns, most of them print campaigns, from the early ’60s through the mid-’80s: The Silver Cloud (Rolls-Royce); Think Small (Volkswagen); We Try Harder (Avis); You Don’t Have To be Jewish (Levi’s Rye Bread); The Ultimate Driving Machine (BMW); The Absolute Bottle (Absolute); Just Do it (Nike); Macintosh introduction (Apple).

These are all word ads. They tell a story; they make a case; they offer a big idea; they change the way we think. And often it takes quite a lot of words — text-heavy copy. The more you get someone to read (the job of the copywriter), the more the reader is engaged with what you are saying — and selling.

Interesting. But I don’t buy it.

Yes, I believe advertising has entered a visual phase. It’s done so in the past, though without the added push of global viewership, which has driven a visual communication aesthetic in place of copy-heavy messages — especially in big, global campaigns.

But the death of copywriting?

Please.

Sure, copywriting has become a somewhat devalued skill.

If you don’t believe me, visit all the bid-for-work sites (stay too long, and your heart eventually breaks).

Or visit the current crop of copy-light websites and try to puzzle out what the product actually does.

Or worse, read a week’s worth of press release/pitches from my inbox.

Still, I can only laugh when I read sentences like the two below:

If you are the person who actually has to write an ad — rather than conceptualize, or produce, or program, or pitch, or research — your career in advertising is not going very well.

Tick off the reasons: Advertising is all visual now; the real money is in making boffo videos; consumers don’t read; in the post-consolidation agency business, the bureaucrats have taken over from the creatives; in a big data world, you need to target, not convince.

First, copywriters probably are the people conceptualizing, producing, researching and pitching campaigns. Or at least they should be. (There’s a reason Creative Directors are often grown-up copywriters.)

All those “boffo videos” Wolf mentioned? Somebody has to conceptualize and write them (for a lesson in humility, try to produce a video of any complexity without a working script as a starting point).

Yes, it’s likely copywriters will find themselves writing less print and more indirect copy projects, like audio/video/animation and interactive scripts, which become the foundation for something else.

That’s not bad. Consider yourself a screenwriter instead of simply a copywriter, and the whole gig feels pretty good.

Still, if you want to play at a level above glorified transcriptionist, you might want to learn to produce a passable podcast, write a video or conceptualize an interactive game/contest.

We saw this in miniature during the desktop publishing revolution.

For a while, traditional designers were pushed aside in favor of technologists, who were often less-accomplished than the designers they replaced. They could make the machines emit the right stuff.

Eventually, the tools evolved and real designers retook the high ground (those that couldn’t adapt simply fell away).

Today, marketing is undergoing a similar technological shift, though on a more disruptive scale.

Technologists — who often lack copy/design/marketing training — can make cool things happen online, but as you might have noticed, those cool things often violate the basic tenets of direct response marketing and copywriting (and good taste).

Besides, the best copywriters have never really worked at the level of words. It’s always been about concepts and big ideas (and story and provocation and surprise and benefits and vanity and even falling in love).

Maybe the words we write tomorrow will be spoken or interpreted in realtime instead of simply reproduced, but you know, somebody still has to write this stuff.

And while I don’t wholly agree with Wolff’s theme, I will applaud his final thought:

It may be that all we have to do to reinvent traditional media, save Facebook, even make digital media a decent business, as well as move more merchandise, is bring back the copywriter.

Hey Mr. Wolff, a lot of us never left.

Keep writing, Tom Chandler.

Marketing Tech: Are Flipbooks The Cure For Unwieldy PDF Files?

August 2, 2012, by Tom Chandler 5 comments
Flipbook sample

Flipbooks seem to fare better than large PDF files. So what’s the catch?

Two of my clients regularly publish sizable .PDF files, yet download rates of the files keep falling.

In both cases the documents are free and don’t require registration, so the barriers aren’t cost or a hyperthyroid list of questions.

Instead, I’d guess one or more of the following apply:

  • Readers are increasingly using mobile devices (which are memory & bandwidth constrained, making large PDF files undesirable)
  • Website visitors fear malware exposure
  • Readers want to quickly view the first page of a document to judge its relevance, and large PDF files don’t facilitate quick viewing
  • PDF files are static (for better or worse, people want eye candy)
  • PDF files are still difficult to navigate and read

To try and boost the viewing rate, we converted several PDF documents into a flash-based flipbook format (the toolbar still offers the option of a PDF download).

It’s too early to run victory laps — we’ve barely begun marketing the format — but viewing numbers for one client are up, and reader feedback has been positive. (Here’s a sample document from client #2.)

Testing has been easy; the conversion from PDF files (still offered as a download option) to flipbooks has been largely pain-free, thanks to this software.

Flipbook sample

The interior cover of a client’s flipbook converted directly from the artist’s PDF (click image to load the flipbook)

 

If your PDF is in good shape, conversion is relatively fast, and it generates a folder of items which we simply upload to our own web server. (For now we’re avoiding paid flipbook hosting sites; we prefer hosting our own long-term files instead of placing them on a service that may someday disappear.)

Simply put, we’re off to a good start. But we’re suffering a few growing pains.

Issue #1: Smartphones

Our PDF ==> flipbook software reverts from flash to HTML on mobile devices, which is OK for 10″ tablets, but not for smartphone screens where the text becomes unreadable. I suspect the files won’t be legible on the coming wave of 7″ tablets.

To beat this issue, we’re looking at HTML5-based solutions, which are intriguing but still pretty new. Almost all mobile browsers support HTML5, which does allow these files to translate nicely to the small screen.

Unfortunately, we’re still looking for the right product, and creating multiple versions of the same flipbook for different devices feels inelegant and expensive.

We’re not there, but I suspect we’ll find a solution soon.

Issue #2: Longevity of Flash

Flash-based flipbooks are common today, but what happens in five years? In many ways, Flash is already becoming a legacy technology (it’s not used on iOS devices). According to my web developer friends — who uniformly dislike it — when your browser crashes, odds are it was Flash.

HTML5 offers the oomph to neatly replace it, and without Adobe’s meddlesome presence. Yet HTML5 is still an immature standard.

Life, it seems, is hardly ever simple.

Today’s Lesson: Never Sit Still

We haven’t whipped this one yet; the flipbook solution is a decent stopgap and the client thinks we’re wizards. Also in the plus column; we haven’t spent a lot of money and we retained control of our files.

Both clients want to expand our use of flipbooks, and we’re creating a workflow that will minimize the time investment.

But we’re still failing when it comes to small mobile devices.

When we find a solution, I’ll tell you.

Flipbooks For Copywriters?

The PDF-to-flipbook conversion works nicely; I might even incorporate it into my online portfolio.

Using PDF files to display writing samples impressed, but a flipbook — which easily showcases the overall document yet allows zooming to read text — might be just the ticket.

The “pro” version of the software also allows you to embed video, creating the potential for a nice online portfolio where you offer on-demand explanations of your work (or your capabilities, or maybe just to make excuses).

Keep writing (and testing new stuff), Tom Chandler.

Note To Marketers: Hire A Good Direct Response Copywriter. Or Risk Doing This…

June 22, 2012, by Tom Chandler 5 comments
Solvemedia brand puzzle

Today we find out what happens when you don’t hire a copywriter (small children and sensitive marketers may want to look away).

I just received this postcard in an envelope, delivered via US mail. It says:

Solvemedia brand puzzle

Not exactly the direct mail piece of the century.

 

I typed in what? Honestly, I have no idea what they’re talking about. Or referencing. Or selling. Or want me to do.

I’ll bet you don’t either.

Sure, they ask me to get in touch. But then provide only a generic URL.

In other words, this is one confusing piece of marketing.

Out there somewhere is a marketing manager who needs a hug.

And a copywriter.

“This Stuff is Easy”

One of the traps of the digital age is the “anybody can do this stuff” thinking that pervades online media.

As we just learned, it’s not exactly true.

Have you ever read a journalistic report written by someone who is clearly not a journalist? Those pesky 5W’s (who, what, where, when and why) often get short shrift. Leaving the reader very confused.

The same is true in marketing. You really do need to know the basics to write response work.

This person didn’t. In this case, I’d suggest the writer couldn’t get out of their own head and into the head of their readers. The vast majority of which will end up like me (hopelessly confused).

Forecast: 80% Chance Of Scattered Confusion

This is not an isolated incident. The last couple years have found me arriving at the websites of online web service companies who have embraced minimalism to the point I can’t puzzle out exactly what they offer.

I’ve also been the recipient of numerous email pitches containing everything but a benefit, a clear description of the product, any demonstration of relevance, or a single compelling reason to respond.

As a copywriter, I can only marvel at the apparent death of the single descriptive sentence that sums up a company’s offering — and the descriptive paragraph that combines that sentence with a benefit or differentiator.

Has the online world secretly entered a new post-copywriting phase? Did I not get the memo?

Or are all the copywriters pounding out SEO articles while designers and programmers (or in this case, the interns) handle the copywriting?

Dumpster Diving For Clarity

I threw the postcard away, but when I started this post, dug it out of the garbage.

Turns out it refers to anti-spam captchas that ask you to type marketing information (like an organization’s tagline) instead of random letters.

Ahh.

I recently left a couple comments at AdAge, so it’s possible I did type in solvemedia’s “brand message.” It’s not a bad idea.

Still, direct mail doesn’t come cheap, so it’s a shame their postcard was more Sudoku puzzle than response-based sales piece.

Keep writing (intelligibly), Tom Chandler.

Retrobrilliance: Rumpus Fires Up “Letters In The Mail” Subscription Service

May 24, 2012, by Tom Chandler 1 comment
The Rumpus Letters in the Mail

Genius from the Rumpus (a writer’s site):

It’s called Letters in the Mail. Almost every week, three to four times a month, you’ll receive a letter, in the mail. In the first three months letters went out from Stephen Elliott, Margaret Cho, Marie Calloway, Dean Haspeil, Lorelei Lee, Matthew Specktor, Rick Moody, Aimee Bender, Padma Viswanathan, Sari Botton, and Matthew Zapruder. Some of the letters were typed, others handwritten. Some included illustrations, one was a comic, all were signed. We then photo-copy the letter and send it to you.

I’ve said it before; as the volume of direct mail decreases and the clutter abates, its value to the recipient will actually increase.

The Rumpus Letters in the Mail

I like it. Retro and subversive in the same package...

 

And while the Rumpus letter subscription service is aimed primarily at writers, I can’t help but see a few bazillion other applications in the marketing and publishing worlds.

After all, it’s everything online marketing pretends to be, but usually isn’t. Authentic. Engaging. And to a writer, more meaningful than an email.

Simply put, it’s retrobrilliance.

Keep writing, Tom Chandler.
 
 
p.s. — I haven’t trotted out my annual “Try the Lumpy Mailer, stupid” post for a couple years, but this certainly lights up that part of the brain. Now go forth and be creative.

The Pitch “Reality” TV Show About Advertising Pulls… A 0.0 Rating…

May 21, 2012, by Tom Chandler 10 comments

In the comments below my prior post about AMC’s The Pitch advertising “reality” show, I said it was too bad they weren’t making the episodes available online.

I don’t follow many television shows, but I figured The Pitch was good for a few blog posts.

Turns out I shouldn’t have worried; the show’s doing so badly, they may not even air the episodes they’ve already taped:

According to Nielsen, The Pitch earned a 0.20 in the adult 18-49 category in its debut—fewer than 20% of Mad Men’s audience stayed up to watch AMC’s reality show.

But things got worse.

Once The Pitch moved to its Monday night slot, the ratings tanked. The April 30 episode attracted 45,000 adults according to Nielsen earning a 0.0 and finishing 30th on Nielsen’s cable ratings, besting only a rerun of episode one, which came in 31st. The May 7 episode also earned a 0.0, this time with 59,000 adults tuning in according to Nielsen.

Wow. A 0.0.

Clearly, TV viewers love the advertising industry.

Sadly, those that watched all the episodes really only learned one thing.

Clients typically make the wrong decision about 80% of the time.

Keep watching, Tom Chandler.

When It Comes To Facebook, Marketers Should “Like” Reality

May 19, 2012, by Tom Chandler 2 comments
FBook logo

General Motors announced they were abandoning their $10 million Facebook ad buy in favor of Facebook’s “free” aspect and other media channels, and what’s most astonishing hasn’t been the news.

FBook logoIt’s been the reaction.

These days, whenever an organization backs away from social media marketing, the “They just don’t get it” posts from social media gurus pop up like dandelions.

And like my lawn, the results aren’t pretty.

I admit to smiling in a tolerant, parental way when I read “expert” quotes like this:

Diverting money into other online channels may sell cars in the short term, but will fail in the longer term, as consumers spend more and more of their time on social platforms like Facebook.

So getting cars into the hands of customers — who presumably will talk to their friends if the experience is positive — is less desirable than building a low-quality online relationship via paid advertising featuring abysmal clickthrough rates?

Really??

I think somebody needs a hug.

Getting It For Free

Keep in mind GM isn’t abandoning Facebook, it’s simply abandoning paid Facebook advertising. Something you might see with increasing frequency.

For marketers, there are currently two Facebooks: the paid side and the content side.

The free side where you post videos of yourself lip-syncing rap songs in your underwear.

The paid half are the ads that appear while your friends are liking your rap video.

For some organizations, Facebook ads have proven maddeningly unproductive, and clickthrough rates in social media as a whole have been abysmal (though Ford has said they’re happy with their paid Facebook results).

Here’s a Not Very Bold Prediction: the free, engaging side of Facebook is the part that will prove most valuable to organizations over time:

Supplement retailer GNC said its spending on Facebook is likely to stay flat or increase just slightly in the near term. Meanwhile, its investment in content will rise significantly. CMO Jeff Hennion said it’s more cost-effective to drive people there via email, direct mail, or even TV ads that show a link to the Facebook fan page.

Wow. It’s more cost effective to drive a prospect to a Facebook presence via traditional, “you kids get off my lawn” media like direct mail, TV ads or the dead-and-buried-several-times-already email channel?

More spending on content, but less on paid advertising?

Yep. And expect to see more of that.

Why I “Like” Reality

One reason Facebook’s stock had to be propped up by its underwriters on opening day was because its free offerings are apparently more effective for organizations than its paid offerings, which are starting to seem less effective than yesteryear’s marketing channels like email and broadcast.

Add the rapid growth of Facebook’s mobile channel — which has proven difficult to monetize — and you can see the problems.

Before you say it, no, I’m not a knee-jerk anti-Facebook critic.

They may solve their ad effectiveness problems. They may even do it before they make one too many privacy missteps and drive away visitors.

But for now, I believe “experts” should fall in love with their client’s products instead of media channels, and that modern marketing plans should reflect real-world results, not the World As Social Media Marketing Fanboys Would Like It To Be.

Overselling Everything All The Time Over and Over Again

April 20, 2012, by Tom Chandler 6 comments

It was a messy process, but I just transferred all my domains away from GoDaddy. I feel better already.

Their advertising irritated me and they were on the wrong side of the SOPA thing, and I’m ashamed to admit I wanted to dump them a year ago, but hadn’t.

Revealingly, I didn’t act until I was forced to run their gauntlet of overbearing sales screens one too many times. Even simple acts — like renewing a domain — forced me to scroll through screens of rubbish services just to find the “no thanks” button.

So I could repeat the process on the next screen.

At some point, salesmanship becomes utter disrespect (picture that irritating fool trying to sell you insurance at your kid’s birthday party), and even lazy copywriters with too much on their plate have their limits.

Sell stuff, but don’t be an ass about it. Or, learn from GoDaddy. Don’t be that irritating fool.

Keep writing, Tom Chandler.

One Of The Greatest Moments In Ad History, And Only A Handful Saw It…

April 2, 2012, by Tom Chandler 2 comments

One of the best ad moments history must have been the Apple boardroom in the first minutes after the infamous “1984″ ad was aired.

Lee Clow and Thomas Hayden had a hand in creating the ad, and the scene they described sounds like it was cut from a Spinal Tap-style mockumentary.

Much of what the two discussed has been said publicly before, including that Apple’s directors loathed the spot and tried to kill it. But Mr. Hayden gave a more colorful description of that boardroom scene, depicting executives with their heads in their hands, urging that the agency be fired for doing such terrible work. In contrast, Apple co-founder Steve Wozniak — who was still around at the time — wanted it to air so badly that he offered to write a personal check paying for half and hoping that Jobs would pay for the rest.

Who here wouldn’t give their mouse hand for a client like Woz?

Because I’m pressed for time, I’m doing us all a favor and bulleting:

  • This was the start of another “The Ad As The Event” period in advertising, where an ad needed to make a bigger splash than the product. Apple were experts at this (remember the “Be Different” TV spot?). Infinity were not (remember the waves breaking on the beach? Nobody else does either.)

  • For the aspiring copywriters reading this, please note: somebody will always hate your ideas. As a species, humanity can barely agree on what constitutes night or day, so an ad concept/headline operating on an emotional level is not exactly a slam dunk. The trick is knowing when to fight. And when you can’t possibly win.

(Sub-note: I still don’t know the difference. But I do know you can only win if you have a champion on the client side.)

Keep writing, Tom Chandler.

p.s. — It’s still an astonishingly good ad, though it’s possible today’s Apple is more the screen than the hammer thrower.

12

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For 27 years I've worked as a copywriter. Despite that, I retain a youthful appearance and remain mostly sane.

I'm a copywriter, but the Underground isn't focused solely on copywriting; it's a reflection of one writer's interest in other writers (and writer's tools, text editors, creativity - and everything else that bubbles up).

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Leveraging the Value-Added Copywriter: An Underground Manifesto

The Real Secret To A Long, Healthy, Successful Copywriting Career

Writing Video Scripts For No Good Reason (And Some Very Cool Free Software To Help You Do It)

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