It used to be you fired an agency because they didn’t perform or you didn’t like the brand of muffins they served in meetings or the creative director had a ponytail or some other worthwhile reason.
Nowadays, you simply wait for the inevitable social media gaffe (via Ad Age):
In this case, the blunder was a public declaration denouncing negative reviews of client 2K’s “Duke Nukem Forever” game.
The now-deleted tweet was captured by Wired in a screenshot of from @TheRednerGroup that read: “too many went too far with their reviews. We r reviewing who gets games next time and who doesn’t based on today’s venom.”
James Redner, who had worked with the company since 2009 on various projects and who had most recently handled media relations for the launch of “Duke Nukem Forever,” has apologized for his actions numerous times on Twitter. He told Ad Age, “I used a public forum to voice my complaints and I know better. I poured my soul into the project and when I read the review I felt like a father trying to protect his son. In hindsight, I should have approached the writer directly.”
Social media has so few checks and balances—at least compared to more traditional media channels—that a continuous stream of entertaining marketing gaffes is almost guaranteed (in an attempt to provide even a glimpse of useful “how-to” content, I’ll simply offer the words “Hootsuite Pro” here).
In this case, not only did the tweet suggest a little less than perfect grace under fire, it also made public the common (but commonly denied) practice of witholding pre-release products from reviewers based on prior unfavorable reviews.
Oops.
And we’re not even going to explore the social media equivalent of “drunk dialing,” where you find yourself pouring out your scabbed-over heart on Facebook or Twitter while under the influence. (Do they make those “can’t start the car” breathalyzers for smartphones too?)
Or the inevitable autocorrect fails, where your phone out-thinks you, depriving you of your self-respect but providing the rest of us with a dose of humor at your expense.
Frankly, I’m all for screwups like this; so little in the social media universe (or on TV) offers entertainment anywhere near this compelling, especially for free.
Do I smell a reality TV series? (I think I do…)
Keep writing (but tweet with care), Tom Chandler.





























